Frequently Asked Questions

What is Interlibrary Loan?

Interlibrary Loan is a service for requesting articles and books that are not in the library's collection and for requesting scans of items from the library's print collection. Non-print based materials will be added to your account and accessible to you for 30 days. Your records will be retained for three years before deletion.

Who can use Interlibrary Loan?

All UNMC faculty, staff, and students can request materials through this service. Employees and physicians with Nebraska Medicine and Children's Hospital and Medical Center can utilize interlibrary loan services as it relates to their work. Other groups that can use interlibrary loan services include UNMC alumni and Nebraska professionals in need of health sciences-related materials. If you are not a member of one of these groups or your request is outside of the scope of services, please contact your public library interlibrary loan services for assistance.

How do I register?

UNMC users can simply log in with their UNMC Net ID and password to register or return to their account. If you do not have a unmc.edu email account, you must create an account with the Create an Account link.

What if I forget my password?

UNMC.edu user accounts are tied to their UNMC Net ID and password. UNMC passwords can be synced or reset online

If you do not have a UNMC.edu account and you forget your password

  1. Check below the header for your password hint,
  2. Click the Forgot Password? link to reset your password, OR
  3. Contact Interlibrary Loan at 402-559-7085 to have it reset.

Are there fees associated with requesting items?

There are no transaction fees for UNMC faculty, staff, and students. Fees for requests made by Nebraska Medicine and Children's Hospital users are funded by their respective institutions. Volunteer faculty and clinical instructors may also use this service as it relates to their work as preceptors of UNMC students.

UNMC Alumni and unaffiliated Nebraska professionals are charged $20 for items in the library collection and $30 for items the library must obtain from other libraries or sources. Books cannot be loaned or requested. If the library must pay copyright royalties per the CONTU copyright guidelines, a surcharge will be added to that amount. This fee is determined by the current rate set by the Copyright Clearance Center.

What is the turnaround time for requested articles and books?

If the library owns the print version of a journal, you will receive a scanned copy of the article the same or next business day. If we need to request the article from another library, the average turnaround time is 1.5 business days. Books requested from other libraries may take up to a week or more.

Can I request an item for personal reasons?

This service is to be used for requests that are related to your work, research, or education at UNMC. For leisure or popular titles or works not related to the UNMC mission, we advise you to contact your local public library for service.

What are service levels and when will my request be processed?

A service level is the priority that you would like your request handled. The default service level is Regular. The Interlibrary Loan Department processes requests throughout the day (Monday - Friday). Requests made after 3:00 p.m. may not be processed until the following business morning. The average turnaround time from request to receipt is 1.5 days. If you need an item the same day, please request it as a Rush or Urgent Patient Care, when applicable. Surchares may apply. The Interlibrary Loan Department will do everything possible to get the item to you in an expedited manner; however, requests made at the end of the business day may not be received in time.

Can I cancel a request?

You can cancel a request yourself if it has not been processed. To cancel, go to the Outstanding Requests section, click on the Transaction number, then click the link at the top of the page titled Cancel Request. If your request is already in a processing queue, you will not see that Cancel link. You must then contact the Interlibrary Loan Department at 402-559-7085 or illdept@unmc.edu. We will make every effort to cancel the request; however, if the item has already been processed by the lending library, we may not be able to cancel the request.